FAQs - Support

Unless otherwise instructed by your provider, you can have your sample collected, without additional cost, at one of our specimen collection vendors across the United States. Please click here to find a collection draw site near you.  If you are not located near a draw site, please call 888-268-6795 so we may arrange a mobile phlebotomy service appointment for you.  Note: A Myriad Women’s Health Women’s sample collection kit and completed order form is required to schedule all phlebotomy services offered through Myriad Women’s Health. Saliva collection kits do not require a phlebotomist. Instructions for providing a saliva specimen can be found here.  

Once your sample arrives at our laboratory, you will receive a welcome email and separate price estimate notification within 48 hours. At that time, you may register your order within your patient portal to access all order details.

You can locate your barcode number on any of the following:

• Barcode on the specimen collection kit box
• Barcode on the welcome card that was provided with your collection kit
• Barcode on your specimen tube

Once we receive your order, you will receive a welcome email within 48 hours. After receiving your welcome email, the order can be registered within your account by verifying your personal health information. If you still encounter difficulties, please call 888-268-6795 to have our Prenatal Support Team assist you.

In order to access all features of your Myriad Women’s Health account, you will be required to register your barcode or invoice number after signing up for a new account. Please click the “Register my code” button on the bottom of your account home screen and input the unique 14-digit Myriad Women’s Health sample barcode affixed to the white sticker on the sample tube, also found on the white card inside of the Myriad Women’s Health kit, or on the outside of the box. If neither number is available, you may also use the “Find my order” button on the bottom right of your account homepage and verify your identity using your name, date of birth and phone number to link your screening.

Your online account can provide you with many benefits including:

• View the status of your order(s): You can track the status of your order(s) online.
• Access to consultations: A telephone consult is always included with every Myriad Women’s Health screen. Creating an account is the fastest way to schedule an appointment after your results are ready.
• View your results: When your results are ready, you may be able to view a copy online or print them for your records.
• View your estimate(s): Your personalized estimate(s) can be viewed from your account.
• Make a payment: When your results and invoice(s) are ready, you can view a copy online as well as pay your bill.

Sign in to your account, or sign up for a new account.

After creating your online account, you can link your order to your account through one of two methods:

• If you have your barcode or invoice number: From the homepage of your account, click “Register my code” and input your barcode or invoice number.
• If you do not have your barcode or invoice number: From the homepage of your account, click “Find my order” and enter your full name, date of birth, and phone number. We will call or text you with a short verification code that can then be entered on the screen to complete your order registration.

Note: If we have not yet received an order from your physician, you will be unable to register it until we receive your order and send your welcome email/text.

Once your Prequel^® Prenatal Screen sample is received at our laboratory, results are available in approximately 7-10 days.   Once your Foresight® Carrier Screen sample is received at our laboratory, results are available in approximately 14 days.   You can track the status of your screening and more by creating an account here. 

Myriad Women’s Health works with a team of certified interpreters to make sure we can provide genetic counseling to our patients that speak languages other than English. If an interpreter is needed for the consult, please indicate the language requested for the interpreter in the “Add a note to your Healthcare Professional” box when scheduling the consult online, and one of our genetic counselors will work to accommodate the request for the consult.   To schedule a consult with one of our board-certified and licensed genetic counselors, please schedule a consult here or call 888-268-6795.

Each Myriad Women’s Health screen includes complimentary genetic counseling services for patients. During the consultation, the genetic counselor will discuss your results and answer any questions you may have. 

• To schedule online, you will need to sign up for an account or sign in to an existing account. Once you have signed in, click the “My Consults” tab at the top of the page, then click “schedule a consult.” 
• To schedule by phone, please call Prenatal Support at 888-268-6795. 

After your consultation, a consultation note will be generated by your genetic counselor and will be available to your ordering provider within 48 hours of the consult’s completion. 

Upon receiving your results, consultations with our genetic counselors can be scheduled within your online account, or by calling Prenatal Support at 888-268-6795.  Consultations can be arranged for a specific time, or within the hour Monday through Friday 4:30am to 5:00pm PT.  Note: Our genetic consultations are included in the cost of screening and are conducted remotely.