Virtual Care FAQs

After you pay for your Virtual Care services, Myriad will email you a link to complete a detailed health history questionnaire. Your answers to these questions will be securely sent to Genome Medical for their medical experts to review. You must complete this questionnaire to proceed with getting tested. By submitting payment for Virtual Care services, you are consenting to our terms of service and Genome Medical's informed consent for services.

If Genome Medical providers determine you are not eligible to proceed with hereditary cancer testing, Genome Medical will notify you directly, and no further action will be required on your part. Please note that if you are deemed ineligible to proceed with testing at this stage, you will not be refunded for your virtual care services.

No; at this time, the virtual care services provided by Genome Medical are not reimbursable by insurance. However, you may be able to use your HSA or FSA card for your virtual care payment.

Your cost of hereditary cancer testing depends on several factors, including your insurance plan, your remaining deductible, and your financial assistance eligibility. Before running your test, we will contact you directly with a cost estimate after checking your insurance benefits and eligibility. Most patients have complete coverage for genetic testing. About 95% of private insurers have coverage for testing, and 90% of testing patients pay $0 out-of-pocket.

By providing your insurance information as part of your medical questionnaire, Myriad will use this to work with your insurance provider and generate a cost estimate for your test.

We consider your insurance plan (if applicable), your remaining deductible, and your financial assistance eligibility. If you are unsatisfied with your estimate, you have the option to cancel your test at no charge; please note that once your test is processed, we are unable to cancel your test. Also note that any cancellation at this stage will not result in a refund for your virtual care services.

Yes, Myriad offers financial assistance options for out-of-pocket costs due to low or no insurance coverage. These options will be explained to you when you receive a cost estimate after your test is ordered and you have submitted a sample to our laboratory. If you decide not to proceed with processing your test after receiving a cost estimate, your insurance will not be billed.

No, refunds are not offered for Virtual Care services at this time. Your virtual care payment covers the cost of Genome Medical’s review of your health history after you complete our detailed questionnaire. This service is incurred regardless of whether you are deemed eligible to test or if you decide to proceed with testing after receiving your cost estimate. We do want you to be satisfied with your Virtual Care services. If you are not happy with your experience for any reason, please contact Myriad Genetics directly at
(800) 469-7423 or [email protected].