FAQs

Billing

• What are my rights and protections against surprise medical bills?
  Myriad is committed to accurate billing and does not intend to balance bill patients. The No Surprises Act protects you from balance billing for out-of-network services at an in-network hospital or ambulatory surgical center. Learn more here.
• My insurance company informed me that I need prior authorization, what does this mean?
  Prior authorization may be required by your insurance company to confirm medical necessity for screening. Our specialized team will submit prior authorization upon receiving your order as required by your insurance company. No action is required by the patient.
• How much does screening cost?
  Myriad Women’s Health has partnered with many health plans to provide patients affordable access to our genetic screenings. Each patient is provided an individualized price estimate via email and/ or text message within 48 hours of receipt of a completed order. Your out of pocket cost will be based on your provided medical information and insurance plan coverage. Myriad Women’s Health is dedicated to providing accessible testing. If cost is a concern, we offer financial options in our Myriad Access Program, including financial assistance and interest-free payment plans.
• Can I use my Health Reimbursement Account (HRA), Health Savings Account (HSA), or Flex Spending Account (FSA) funds to pay for a screen from Myriad Women’s Health?
  Services from Myriad Women's Health fall under the category of laboratory fees and are eligible medical expenses for HRAs, HSAs, and FSAs. You may use your HRA, HSA or FSA card as a form of payment with a valid credit line. 
• What is an ICD-10 (diagnosis) code?
  The International Classification of Disease tenth revision (ICD-10) is a system of coding created by the World Health Organization that notes various medical records including diseases, symptoms, abnormal findings and external causes of injury. All U.S. healthcare providers are required to use this coding system. On October 1st, 2015, the healthcare industry  transitioned from ICD-9 to ICD-10. The new standard provides clearer explanation across the healthcare industry in regards to patient diagnosis. ICD-10's specificity increases the available codes to include over 68,000 codes to choose from. 
• Does Myriad Women’s Health offer financial assistance?
  Myriad Women's Health works hard to make our screens as accessible as possible. If cost is a concern, once an order is submitted by your provider you can apply for financial assistance here. You will receive a follow up email confirming qualification if approved.  Please note each order requires a separate application to be submitted, therefore if your provider is ordering more than one screen, you'll need to submit multiple applications.   If cost is still a concern, we offer additional financial options in our Myriad Access Program, such as interest-free payment plans. 
• What is “maximum out of pocket?”
  This is a yearly limit that a person has to pay for covered services according to her health plan. The following count toward this maximum out-of-pocket amount:  

  • Deductibles  
  • Copayments  
  • Coinsurance  

  After you spend this amount on deductibles, copayments, and coinsurance, your health plan pays 100% of the cost of covered benefits. This limit does not apply to services that are not covered by the plan.  More questions about insurance terminology? Please review the resources below: 

  • Myriad Access Program 
  • healthcare.gov/glossary 
• What is the “Estimated cost with insurance” referenced in the estimate?
  The “estimated cost with insurance” is calculated  based on your health insurance plan, such as your remaining deductible, copay, and coinsurance. Click “How did you calculate my estimate?” towards the bottom of your price estimate for more detailed information. 
• Is Myriad Women’s Health in network with my insurance carrier?
  Myriad Women’s Health is contracted as an in-network diagnostic laboratory with many national and regional insurers. We accept most commercial health insurance plans and strive to keep overall costs low. The term commercial insurance describes most employer-provided health plans but may not include government plans, such as Medicaid.   You can check with your health insurer if Myriad Women's Health is in-network by providing them with our tax identification number: 74-3238060.  
• I am not satisfied with my price estimate, can I cancel my screening?
  Orders can be canceled, at no cost, up until the results are released to your ordering provider, by calling 888-268-6795. We encourage you to review our Myriad Access Program to explore your affordability options before cancelling. 
• What is the Myriad Promise?
  We understand that every situation is unique, and we don't want cost to be a barrier. The Myriad Promise is our commitment to provide access to accurate and affordable screening to help patients make informed choices about their health, their families, and their futures. 
• Why is the financial responsibility on my explanation of benefits different from the price estimate I received from Myriad Women’s Health?
  The Explanation of Benefits from your insurance company is not a bill or a final determination of your out-of-pocket costs. Your invoice is generated based on your insurance claim response, price estimate, and your qualification for the Myriad Access Program. Please refer to your Myriad issued invoice for your final cost. 
• I received an Explanation of Benefits for a claim from Myriad Women’s Health. When will I receive my invoice for any out-of-pocket costs?
  Myriad Women’s Health generates invoices two to three weeks after receiving a final claim determination from your insurance company and may differ from the out of pocket cost on your Explanation of Benefits. Please note that your Explanation of Benefits is not a bill. 
• I cannot afford my price estimate, can Myriad Women’s Health help me with the cost?
  At Myriad Women’s Health, we understand each situation is unique. Therefore, we have designed programs to make sure screening is affordable for everyone. The Myriad Promise is our commitment to provide patients with accurate and affordable genetic results. Please click here to learn about our Myriad Access Program that includes financial assistance and payment plan options. 
• What happens if my insurance denies my claim?
  If you received communication from your insurance provider that your claim was denied, please wait for your invoice to understand your final out-of-pocket cost. If you have additional questions after you receive your invoice, please call 888-268-6795 and the choose the “Billing” option. 
• Why is my price estimate different than my partner’s estimate?
  Estimated costs may vary between partners depending on multiple factors including specific plan benefits and the diagnosis codes indicated by the ordering provider. If cost is a concern, please call us at 888-268-6795 so our Prenatal Support Team can discuss affordability options offered through our Myriad Access Program. 
• What is considered the date of service for screening?
  At Myriad Women’s Health, the date of service is the collection date (the date the sample was drawn). 
• My price estimate informed me I qualified for financial assistance, is further action required?
  No further action is required if you qualified for financial assistance. Patients who meet criteria for reduced cost screening are enrolled into our financial assistance program. Patients can also submit an application manually and receive a determination instantly here. More information about our Myriad Access Program can be found here. 
• When should I expect to receive an invoice from Myriad Women’s Health for any possible out of pocket costs?
  Self-pay patients will receive their invoice within 30 days after results are released. Patients who use insurance will receive their invoice after their claim is closed, typically 45-60 days after results are released. 
• Why do people with insurance have different out-of-pocket costs for the same screening?
  Many individual factors are involved in healthcare costs and pricing. For those with insurance, your actual out-of-pocket cost will depend on: 

  • The fraction of the total cost that your insurance covers, which varies by plan 
  • The amount you have already paid for healthcare expenses this year 
  • If your insurance provider is in-network or out-of-network with Myriad Women's Health (Tax ID: 74-3238060) 
  • Meeting medical criteria to have insurance cover genetic screens 

  If cost is a concern, we offer financial options in our Myriad Access Program, such as financial assistance and interest-free payment plans.  
• What payment methods does Myriad Women’s Health accept?

  Myriad Women's Health accepts the following payment methods:

  Credit/ debit card
  HSA/ HRA/ FSA card
  Check
  Money Order

  Please include your invoice number on all payments. If you prefer to pay by check or money order, please make it payable to Myriad Women's Health and mail it to the following address:

  Myriad Women's Health
  P.O. Box 748385
  Los Angeles, CA 90074-8385

  If cost is a concern, please click here for available financial options and assistance.

• Does Myriad Women’s Health offer payment plans?
  Myriad Women's Health works hard to make our screens accessible. In an effort to make our screens accessible to patients regardless of their financial situation, Myriad Women's Health offers a variety of interest-free payment plans depending on the amount you owe.   Payment plans are available only for the full amount you are billed. You will need the following to set up a payment plan:  

  • A completed screen from Myriad Women's Health  
  • A Myriad Women's Health invoice for your screen  
  • A valid credit/debit card  

  To set up a payment plan please call 888-268-6795 and choose the “Billing” option to speak with a representative. 
• Is it possible to get a screening without using my insurance?
  If you are planning for other medical expenses this year, using your insurance may help you meet your deductible. That may mean less out-of-pocket expenses later on.  If you would rather not use your insurance to pay for your screening, please contact Myriad Women's Health to let us know not to file a claim with your health plan (or refrain from having your provider submit your insurance information when placing an order).  If you choose to pay without insurance the amount you will be billed by Myriad Women's Health will not be applied to your insurance benefits for the year. This may result in paying more for your healthcare expenses because you are not using your insurance benefits. The option to pay without insurance can only be chosen prior to filing a claim. Once a claim is filed, Myriad Women's Health is contractually obligated to complete that claim. 
• What is the Myriad Women’s Health Access Program?
  We are committed to helping you make informed choices about your health, your family, and your future. We understand that every situation is unique. That’s why we’ve created Myriad Women's Health Access, a comprehensive program designed to make genetic screening accessible for more patients.   The Women's Health Access Program has three key components: Personalized cost estimates provided via email and/or text, in-network status with most health plans, and options for you to choose between to help you with your out-of-pocket costs, including financial assistance for those who qualify and interest-free plans.   To learn more about the Myriad Access Program, please click here. 
• How do I pay my Myriad Women’s Health bill/invoice?
  You may pay your Myriad Women's Health invoice online, by phone, or by mail.  To pay online, please click here. Once signed in, click the “My Bills” tab at the top of the page and enter your invoice number. Or, if you have your barcode number available, you may select the 'Register My Code' button at the bottom of the main page. Entering your barcode will register your screen to your account, which will allow you to view your balance due.  To pay by phone, please contact us at 888-268-6795, and follow the automated prompts to make your payment. Ensure that you have your invoice number readily available.  If you prefer to pay by check, please make the check payable to Myriad Women's Health and mail to:  Myriad Women's Health, Inc. P.O. Box 645719 Cincinnati, OH 45264-5719  We encourage you to contact us if you are unable to pay your bill in full. In keeping with our mission to provide access to valuable information, Myriad Women's Health will gladly work with you to keep our screens affordable. 
• What is an explanation of benefits (EOB)?
  An explanation of benefits, or EOB, is a document that your insurance company sends to you to indicate how much money it has paid a healthcare provider (like Myriad Women’s Health) for services provided to you. The EOB also shows the amount due you may owe for those services (if your insurance did not cover it in full). An EOB is not an actual bill for you to pay. It is a notification to show how your insurance processed any claims for your Myriad Women’s Health services and typically requires no action from you. 
• How do I pre-verify my insurance coverage?
  Myriad Women’s Health, we are dedicated to ensuring our screens are affordable for all patients. We provide individualized price estimates based on your specific order and insurance plan within 48 hours of receiving your sample at our laboratory. Price estimates are delivered by email and text message.  If you wish to obtain a precise estimate of your out-of-pocket costs prior to receiving a price estimate, please begin by calling the member services phone number on your health insurance card. Keep your card handy, as your insurer may request your Member ID. They may also request our tax identification number, which is 74-3238060, to determine our network status with your plan.   In order to receive a cost, you will need to ask about your plan's coverage for diagnostic lab testing. It may also be helpful to provide the billing (CPT) codes associated with the Myriad Women's Health screens, as well as our tax ID. CPT codes vary between insurance carriers and clinical indication codes. If you have questions about your specific CPT codes and have already sent in your order, click "Can I learn more about this test?" on your price estimate to view the codes that have been applied towards your screening.  If cost is a concern, we offer financial options in our Myriad Access Program, such as financial assistance and interest-free payment plans. 
• What is “other patient responsibility?”
  In some cases, a health plan may not deem genetic screening as a covered benefit. In insurance terms, this is called “other patient responsibility.”   In these cases, the patient is responsible for the cost of the screen and the amount paid will not go toward the patient’s benefits, such as their deductible.   More questions about insurance terminology? Please review the resources below: 

  • Myriad Access Program 
  • healthcare.gov/glossary 
• What does in-network mean?
  If Myriad Women's Health is in-network with your insurance company, it means that we are part of your health plan's network of providers with which it has a negotiated price. This pricing will vary based on the screening options that were selected by your physician at the time of screening. The negotiated rate with your insurer is shown on your pricing estimate as the “Estimated cost with insurance.”  You can check with your health insurer if Myriad Women's Health is in-network with your plan by providing our tax identification number: 74-3238060. 
• How do ICD-10 codes affect my screen?
  The diagnosis code is a method to communicate your provider’s medical reasoning for ordering your screening based on your current medical plan and history. The code is used to determine medical billing, but will not influence the processing of your sample. 
• What does out of network mean?
  If Myriad Women's Health is out-of- network with your insurance company, it means that we are not part of your health plan’s network of providers and do not have a negotiated price.  Some health plans, like HMOs, may not reimburse out-of-network providers. This means that you, as the patient would be responsible for the full amount of the screen. In such cases, we offer the option to pay without insurance.   Other plans do offer coverage for out-of-network services under a separate out-of-network deductible and/or co-insurance rate. Out-of-network services typically do not apply to your standard in-network benefits.   You can check with your health insurer if Myriad Women's Health is in-network with your plan by providing our tax identification number, 74-3238060 and CPT codes associated with your order (these can be found on your individualized price estimate).  If cost is a concern, we offer financial options in our Myriad Access Program, such as financial assistance and interest-free payment plans.
• What is Myriad Women’s Health’s Federal Tax Identification Number?
  Myriad Women's Health's Federal Tax Identification Number (or "Tax ID") may be requested for billing purposes and is 74-3238060. 
• What is a CPT code?
  A Current Procedural Terminology (CPT) is a billing code. It is an identifier given to a medical/diagnostic procedure that describes the services rendered. These codes are used by hospitals, physicians, and healthcare providers to communicate procedures or screens ordered to your insurance carrier. 
• What is “your responsibility?”
  "Your responsibility" is on your price estimate to show the amount that has been designated towards your benefits by your insurer for the requested services. This may also be listed as "Estimated amount you will pay". This amount can include what you pay toward your deductible combined with any coinsurance or copay. Keep in mind that insurance will not pay until your deductible has been met.   Any amount you pay for your in-network deductible, copay, and coinsurance will apply toward your annual out-of-pocket maximum. These amounts will vary depending on your specific plan and other services that have applied towards your benefits.    More questions about insurance terminology? Please review the resources below: 

  • Myriad Access Program 
  • healthcare.gov/glossary 
• What does “covered” mean?
  “Covered” does not necessarily mean that your health plan will pay the full cost of the screen. Instead, it means that the cost of the screen will apply to your benefits.   Your benefits include your responsibility for any of the following that you are required to pay under your specific health plan:  

  • Deductible 
  • Coinsurance 
  • Copayment  
  • Maximum out-of-pocket 
• What is coinsurance?
  Coinsurance is a portion of the amount you are required to pay for a covered healthcare service. The percentage is based on your insurance plan as well as the service. Coinsurance only applies after you have met your deductible.   For example, let's say that your health insurance plan has the following:  

  • Deductible of $500  
  • Coinsurance of 10%  
  • Copay of $20  

  Once you've met your deductible, you would be responsible for 10% of the cost of the covered healthcare service provided. Keep in mind that whatever you pay toward your coinsurance will be contributed toward your annual out-of-pocket maximum. Your actual costs and benefits may vary depending on your insurance company and your specific benefit plan.   More questions about insurance terminology? Please review the resources below: 

  • Myriad Access Program 
  • healthcare.gov/glossary 
• Why does Myriad Women’s Health provide an estimate?
  Healthcare and insurance can be confusing because they are so multi-faceted. At Myriad Women's Health, we want to remove some of the mystery involved in healthcare costs. That is why we provide a personalized cost estimate once we receive an order from your provider.   Your estimate will take into account your individual insurance plan, how much of your deductible you’ve paid so far, and any copays or coinsurance. Programs we have to help ensure screening is accessible will also be detailed.   We will start processing your sample right away. There is no need to contact us unless you wish to cancel your order. 

Provider

• Can I modify my patient’s order after results are released?
  If your patient has recently had a screening with us, please call our Prenatal Support Team at 888-268-6795 or email to make changes to an existing order. Certain order changes require supporting written documentation. Panel change requests must be submitted by the ordering provider in writing by fax or email at [email protected]. Once received, updated reports are provided within approximately 72 hours.
• Who do I contact to set up a provider portal?
  To set up a provider portal with Myriad Women’s Health, please contact your clinic’s account representative. If you do not know who your clinic’s account representative is, please call us at 888-268-6795 or email [email protected] for assistance.
• I need help with my provider portal, where can I receive assistance?
  Your local account representative is ready to assist you with provider portal issues. If you need your account representative’s contact information, please call us at 888-268-6795 or email [email protected] for assistance. 
• My patient is already pregnant. Can I still order the Foresight^® Carrier Screen?
  While the ideal time for carrier screening is prior to conception, the Foresight® Carrier Screen provides valuable information that can be used to better manage a pregnancy or make treatment decisions.   To avoid the time constraints associated with prenatal diagnostic procedures, we recommend ordering the Foresight® Carrier Screen in tandem with your patient's partner during a pregnancy. 
• How can I begin offering screens from Myriad Women’s Health in my practice?
  Join our growing network of thousands of physicians and we will ship you Myriad Women’s Health sample collection kits completely free of charge. To begin, complete this brief enrollment form and specify which products you may be interested in: Foresight^® Carrier Screen, Prequel^® Prenatal Screen and myRisk^® Hereditary Cancer Test. We are happy to send a local Myriad Women’s Health representative to your practice to provide more information, set up an account and help you use Myriad Women’s Health routinely. Simply submit a request and our team will reach out to you shortly.

Support

• I created an account, but I don’t see any orders. Where is my order?
  After creating your online account, you can link your order to your account through one of two methods:

  • If you have your barcode or invoice number: From the homepage of your account, click “Register my code” and input your barcode or invoice number.
  • If you do not have your barcode or invoice number: From the homepage of your account, click “Find my order” and enter your full name, date of birth, and phone number. We will call or text you with a short verification code that can then be entered on the screen to complete your order registration.

  Note: If we have not yet received an order from your physician, you will be unable to register it until we receive your order and send your welcome email/text.
• Can you email me my results?
  To access an online or PDF copy of your results, please create an online account in our patient portal. Doing so ensures a secure method of accessing your sensitive and private health information.  
• Can you send my results to my new doctor?
  Most patients can access a PDF copy of their results through their online account. Alternatively, we are happy to fax a copy of your results to your new provider after you complete our medical release form to ensure secure handling of your personal health information. To pursue this option, please contact us by calling 888-268-6795 email [email protected]. 
• When will I get my results?
  Once your Prequel^® Prenatal Screen sample is received at our laboratory, results are available in approximately 7-10 days.   Once your Foresight® Carrier Screen sample is received at our laboratory, results are available in approximately 14 days.   You can track the status of your screening and more by creating an account here. 
• I received a sample collection kit in the mail, what’s next?
  Unless otherwise instructed by your provider, you can have your sample collected, without additional cost, at one of our specimen collection vendors across the United States. Please click here to find a collection draw site near you.  If you are not located near a draw site, please call 888-268-6795 so we may arrange a mobile phlebotomy service appointment for you.  Note: A Myriad Women’s Health Women’s sample collection kit and completed order form is required to schedule all phlebotomy services offered through Myriad Women’s Health. Saliva collection kits do not require a phlebotomist. Instructions for providing a saliva specimen can be found here.  
• I did my screening 2 to 3 days ago, when can I expect communications from Myriad Women’s Health regarding my screen?
  Once your sample arrives at our laboratory, you will receive a welcome email and separate price estimate notification within 48 hours. At that time, you may register your order within your patient portal to access all order details.
• Where can I locate the barcode number for my screen?
  You can locate your barcode number on any of the following:

  • Barcode on the specimen collection kit box
  • Barcode on the welcome card that was provided with your collection kit
  • Barcode on your specimen tube
• I’m having trouble registering my screen online, how do I fix this?
  Once we receive your order, you will receive a welcome email within 48 hours. After receiving your welcome email, the order can be registered within your account by verifying your personal health information. If you still encounter difficulties, please call 888-268-6795 to have our Prenatal Support Team assist you.
• How do I register my order?
  In order to access all features of your Myriad Women’s Health account, you will be required to register your barcode or invoice number after signing up for a new account. Please click the “Register my code” button on the bottom of your account home screen and input the unique 14-digit Myriad Women’s Health sample barcode affixed to the white sticker on the sample tube, also found on the white card inside of the Myriad Women’s Health kit, or on the outside of the box. If neither number is available, you may also use the “Find my order” button on the bottom right of your account homepage and verify your identity using your name, date of birth and phone number to link your screening.
• What can I do with my Myriad Women’s Health online account?
  Your online account can provide you with many benefits including:

  • View the status of your order(s): You can track the status of your order(s) online.
  • Access to consultations: A telephone consult is always included with every Myriad Women’s Health screen. Creating an account is the fastest way to schedule an appointment after your results are ready.
  • View your results: When your results are ready, you may be able to view a copy online or print them for your records.
  • View your estimate(s): Your personalized estimate(s) can be viewed from your account.
  • Make a payment: When your results and invoice(s) are ready, you can view a copy online as well as pay your bill.

  Sign in to your account, or sign up for a new account.
• What do I need to know about collecting a saliva specimen for a screen from Myriad Women’s Health?
  Please do not eat, drink (including water), brush your teeth, use mouthwash, chew gum, or smoke for at least 30 minutes prior to collecting your saliva specimen. Please fill the collection tube with saliva to the marked fill line (not counting bubbles). Make sure your full name and date of birth are clearly written on the tube before submission. For full instructions, please click here. 
• How do I send my kit back to Myriad Women’s Health?
  To ship your sample back to Myriad Women’s Health, you may either call for a scheduled pickup by FedEx at 1-800-GO-FEDEX, or drop your kit off at a local FedEx collection box (be sure to put your kit inside the enclosed prepaid envelope). Shipping is free, and you may include your partner’s kit within the same remailer. 
• I had screening done with Counsyl, can I still access my results online?
  Yes, Counsyl patients have the same access to view order details and results here. 
• Can you tell me more about donor consult scheduling?
  Myriad Women’s Health offers a genetic consult for both donor patients who have completed a screen from Myriad Women’s Health and prospective recipient patients who wish to discuss the results of donor patients who have completed a screen with Myriad Women’s Health.   To schedule a consultation with a Myriad Women’s Health board-certified genetic counselor, sign up or sign into your existing account and select the “My Consults” tab at the top of your home page. When scheduling your consult, please indicate that you are making an appointment as a “recipient patient reviewing donor results”, and provide either the donor patient’s 14-digit Myriad Women’s Health sample barcode number or unique donor ID into the “Add note to healthcare professional” box before proceeding with the scheduling. 
• I did not have screening done with Myriad Women’s Health, but my donor did. Can I still schedule a genetic consultation?
  We offer consultations for donor recipients if their donor had screening done with Myriad Women’s Health. For security purposes, you must have specific identifiers provided by your clinic in order to have a genetic consultation scheduled. 
  Please call us at (888) 268-6795 once the information above is obtained from your doctor. Our Prenatal Support Team is happy to schedule you with one of our friendly and informative genetic counselors. 
• Does Myriad Women’s Health offer consults in different languages?
  Myriad Women’s Health works with a team of certified interpreters to make sure we can provide genetic counseling to our patients that speak languages other than English. If an interpreter is needed for the consult, please indicate the language requested for the interpreter in the “Add a note to your Healthcare Professional” box when scheduling the consult online, and one of our genetic counselors will work to accommodate the request for the consult.   To schedule a consult with one of our board-certified and licensed genetic counselors, please schedule a consult here or call 888-268-6795.
• How do I schedule a consult?
  Each Myriad Women’s Health screen includes complimentary genetic counseling services for patients. During the consultation, the genetic counselor will discuss your results and answer any questions you may have. 

  • To schedule online, you will need to sign up for an account or sign in to an existing account. Once you have signed in, click the “My Consults” tab at the top of the page, then click “schedule a consult.” 
  • To schedule by phone, please call Prenatal Support at 888-268-6795. 

  After your consultation, a consultation note will be generated by your genetic counselor and will be available to your ordering provider within 48 hours of the consult’s completion. 
• How soon can I schedule a genetic consultation through Myriad Women’s Health?
  Upon receiving your results, consultations with our genetic counselors can be scheduled within your online account, or by calling Prenatal Support at 888-268-6795.  Consultations can be arranged for a specific time, or within the hour Monday through Friday 4:30am to 5:00pm PT.  Note: Our genetic consultations are included in the cost of screening and are conducted remotely. 
• Can you place a hold on my order?
  No, we do not place samples on hold once they arrive for processing. 
• Why do I need physician approval to order a screen from Myriad Women’s Health?
  While the regulatory landscape around genetic screening continues to evolve, genetic screens are clinical laboratory tests that require physician approval prior to screening under current law. Myriad Women’s Health continues to require physician authorization to ensure that all of our screenings and results are provided with the appropriate medical knowledge and treatment to make results actionable. 
• Does Myriad Women’s Health have its own in-house laboratory?
  Yes, as one of the pioneers in clinical next generation sequencing (NGS), Myriad Women’s Health has one of the largest sequencing facilities in the world. Myriad Women’s Health has developed all of our scientific and technological platforms in-house. Our automated robotic laboratory allows Myriad Women’s Health to remain cost-effective. Scientific American named Myriad Women’s Health one of the “Top Ten World-Changing Ideas of 2010″ and our platform won an award for “technology innovation” from the Wall Street Journal.
• What does “clinical review” mean?
  If your Foresight® Carrier Screen or Prequel^® Prenatal Screen is under “clinical review,” this means your results are under review with your ordering provider. This is a standard step and can take several days. Feel free to follow up with your physician for the status of your results. 
• How do I get a copy of my results for Foresight^® Carrier Screen or Prequel^® Prenatal Screen?
  You can easily access your Foresight® Carrier Screen or Prequel^® Prenatal Screen information online by creating an account here with an email address and password of your choice. Once you are signed in, you may link your order(s) by using the “Register my code” or “Find my order” buttons located on the bottom of your account home page.  Once your results are available in your account, you will be able to view the report and print a copy for your records. You can also work with your doctor’s office directly to review your results and gain access to your full report. 
• Can patients order screens from Myriad Women’s Health without a physician?
  No, Myriad Women’s Health is a CLIA-certified lab and given the type of service we offer, we are only permitted under U.S. law to perform screens that a healthcare practitioner orders. If you would like us to request a Foresight® Carrier Screen through Myriad Women’s Health from your provider on your behalf, click please here.  
• Are results released on the weekends?
  In order to ensure that a medical professional is available to review your results with you and answer any questions that you may have, we will not automatically release results to your online account over the weekend.
• I cannot reach my ordering provider. How can I receive my results?
  If you would like to review your results but cannot view them through your online account and/or are unable to reach your ordering provider, please call us at 888-268-6795 to review your options.  
• My doctor told me my results are ready, but I do not see my results in my online account. Where can I access my results?
  Ordering providers may, at time of ordering, elect to receive your results directly prior to the results releasing to your online account. You may ask your provider to release your results to your online account or call us at 888-268-6795 for more information. 
• Can I send two kits back in the same FedEx remailer?
  Yes, if you and your partner have both taken a screen from Myriad Women’s Health, please package each specimen in the individual Myriad Women’s Health collection box it came with before mailing both back in the same FedEx remailer. 
• Can I drop off my sample at Myriad Women’s Health?
  No. This is due to health and safety regulations, Myriad Women’s Health cannot accommodate direct sample drop-off at our laboratory. Please follow the instructions included with your kit to return your sample via FedEx. 
• Why does my sample need to be recollected?
  Sample recollections can be needed for a variety of reasons. Some possible reasons may include the following: 

  • Blank tube (The specimen tube was unlabeled. Two patient identifiers are required to be written on the tube which may include patient name, date of birth, or barcode number) 
  • Low specimen volume 
  • Leaking sample 

  Insufficient DNA volume from your collected sample 
• What are the benefits of taking the Prequel^® Prenatal Screen?
  If you’re pregnant, the Prequel^® Prenatal Screen is a noninvasive screen ordered by your healthcare provider that you can take as early as 10 weeks into your pregnancy to learn about your baby’s chance of having a chromosome abnormality leading to a condition like Down syndrome. All we need is a simple blood draw from your arm, causing no increased risk to you or your pregnancy. By analyzing small pieces of DNA from your baby’s placenta, called cell-free DNA, that float in the blood during pregnancy we can determine the chance that a baby has certain chromosome abnormalities. Results are available in approximately 1 week. The Prequel^® Prenatal Screen has the lowest test failure rate in the industry, which translates to a lower chance of needing a repeat test or an unnecessary invasive diagnostic procedure. We use advanced science and technology that works for pregnant women of all ages,  and for those with twin and IVF pregnancies. 
• How do I contact Support?
  Prenatal Support  Our Prenatal Support Team is available from Monday through Friday between 5:00am and 5:00pm PT through the following contact channels:  

  • For phone, please contact us at (888) 268-6795  
  • For email, please contact us at [email protected] 

  myRisk Support  Our myRisk support team is available from Monday through Friday between 5:00am and 5:00pm PT through the following contact channels:  

  • For phone, please contact us at (800) 469-7423 
  • For email, please contact us at [email protected] 

  When contacting us by phone or email please be prepared to verify your patient identity. We take patient privacy seriously and have a duty to uphold our policies to HIPAA regulations. In the interest of serving you accurately and expeditiously having your full name, date of birth, name of ordering provider and ordering clinic and whenever possible the barcode and/or invoice number(s) associated with your orders handy is much appreciated. 
• How does the ethnicity that my provider indicated impact my Prequel^® Prenatal Screen?
  For the Prequel^® Prenatal Screen, ethnicity does not play any role in the risk to have an affected pregnancy  and it’s not part of the result’s positive predictive value or residual risk calculations. 
• Why is the gender of my baby not included on my Prequel^® Prenatal Screen results?
  The gender portion of the Prequel^® Prenatal Screen, officially known as sex chromosome analysis, is optional and must be ordered by your provider. If you would like to add sex chromosome analysis to your order, please have your provider contact us and we will be able to add those results to your report within 48 hours. This request must come directly from your provider. 
• How are samples collected for the Prequel^® Prenatal Screen?
  A sample is collected from a pregnant patient who is at least 10 weeks (can be taken up to date of delivery) into her pregnancy through a routine blood draw. The blood draw can be completed at their provider’s office or any laboratory the office refers to for screening. Specifically, Myriad Women’s Health requires one 10 mL Streck tube (tan and black top), that should be gently inverted to mix the sample. 
• Who should consider the Prequel^® Prenatal Screen?
  The Prequel^® Prenatal Screen is for any woman of any age who is at least 10 weeks pregnant and can be taken up to the date of delivery. The screen is validated for use in twin and singleton pregnancies, as well as pregnancies achieved by in vitro fertilization with or without the use of donor egg or sperm. 
• What is a microdeletion?
  A microdeletion occurs when a tiny piece of a chromosome is missing or deleted. This deletion can result in birth defects or intellectual disability. Please click here to review which microdeletions the Prequel^® Prenatal Screen can test for. 
• What is the turnaround time for the Prequel^® Prenatal Screen?
  On average, you can expect results approximately one week after the sample has been received by our laboratory. Please note, this quoted turnaround time is an average, so results may be ready sooner or later due to unique circumstances. For the fastest delivery, be sure to create a Myriad Women’s Health account to monitor the status of your results online.  
• My Prequel^® Prenatal Screen results did not include sex chromosomes to determine gender, can I update my results to include this information?
  If you recently received your results and sex chromosome analysis was not included on the report, and you would like this analysis, please advise your ordering provider to email [email protected] or call 888-268-6795. If the additional analysis is approved, an amended report will be generated within approximately 72 hours.
• Can the Prequel^® Prenatal Screen test solely for sex of the fetus?
  No, the Prequel^® Prenatal Screen cannot test solely for sex of the fetus. This test screens for common trisomies leading to conditions like Down syndrome. Your provider can choose to also include screening for the sex chromosomes, which can  predict whether a baby will be male (XY) or female (XX) and also can screen for sex chromosome differences. Sometimes, there may be too many or too few sex chromosomes, resulting in potential health issues. Sex chromosome screening cannot be ordered independently of common trisomies. 
• Can the Prequel^® Prenatal Screen provide me with the gender results prior to receiving the rest of the results?
  Because orders must fully complete the processing and review stages prior to release, we are unable to release partial results for our screenings, including the sex chromosome analysis, if ordered. 
• What is a Foresight^® Carrier Screen couples report and how do I request one? 
  Myriad Women’s Health offers the ability to merge partners’ reports and provide a combined risk calculation for your Foresight® Carrier Screen. Your doctor can request to create a Foresight® Carrier Screen couple’s report by indicating it on your order form, or through our automated merge feature on their online Myriad Women’s Health account. We will be able to accommodate the request within 120 days of the original results completion date.   Please note we can only merge two individuals who have the same ordering physician. 
• I discovered I am a carrier after taking the Foresight^® Carrier Screen. How can I order screening for my partner?
  To order partner testing, please submit your request to your provider directly. Alternatively, you can follow the steps below: 

  • Sign in to your account here, or sign up for a new account. 
  • Once signed in, please visit the following link and select “Request a Screen” to begin the application.  

  After your application is submitted, a request for authorization of this screening will be sent to your ordering provider. Once authorization is received from your ordering provider, a kit will be shipped to your partner’s address. 
• How does the ethnicity that my provider indicated impact my Foresight^® Carrier Screen?
  For the Foresight® Carrier Screen. ethnicity is important because the chance you are a carrier for a specific condition and our disease-specific detection rates differ based on your ethnicity. There are certain conditions where ethnicity is important to determine whether you are a carrier or an “uncertain carrier.” Ethnicity does not change your genetic results, but it can change the interpretation of your results and your residual risk to be a carrier.  If you’d like to update the ethnicity on your report, please contact your ordering provider with your request. Change order requests must be submitted in writing by your ordering provider. 
• What is the next step if my Foresight^® Carrier Screen results are positive?
  The Myriad Foresight® Carrier Screen is intended to detect healthy carriers of rare inherited diseases. A positive finding means that you are a carrier, and the next step is to have your significant other undergo the same panel of screens. If you both screen positive for the same disease gene, your baby has a one in four, or 25 percent, chance of inheriting that condition. If you are a carrier, your siblings have a higher chance of being carriers of the same disease as well, so it is a good idea to let them know.   Our genetic counselors are available to discuss your results and clarify your choices. Please sign in to your account to book a phone consultation at no additional cost. 
• Are there any health conditions that can interfere with the accuracy of my Foresight^® Carrier Screen results?
  A history of bone marrow transplantation or recent blood transfusions can limit our ability to provide accurate results. We advise waiting at least two months after undergoing a blood transfusion procedure before proceeding with the Foresight® Carrier Screen. 
• What is the accuracy of the Foresight^® Carrier Screen?
  The Foresight® Carrier Screen is greater than 99.9% sensitive and specific for known gene changes that have been selected for inclusion in this screening. Patients have the option of utilizing blood or saliva collections kits when completing the Foresight® Carrier Screen. 
• What are the possible results of the Foresight^® Carrier Screen?
  The results generally indicate whether you are positive, or a carrier of a disease, or negative. Most of the conditions on the Myriad Foresight® Carrier Screen are inherited in a recessive manner. Through our merged results, you and your partner will discover the chance of transmitting certain health conditions to your child. Your chance will be represented in numerical format. 
• What is the turnaround time for the Foresight^® Carrier Screen?
  On average, you can expect results approximately two weeks after the sample has been received by our laboratory. Please note, this quoted turnaround time is an average, so results may be ready sooner or later due to unique circumstances. For the fastest delivery, be sure to create a Myriad Women’s Health account to monitor the status of your results online.  
• How do I request a Foresight^® Carrier Screen from Myriad Women’s Health?
  You can easily request the Foresight® Carrier Screen online. Use your existing Myriad Women’s Health online account or sign up for a new account.  Click on the “Get Myriad Women’s Health” button on the bottom left of your account homepage and complete the online form by answering a few questions. We’ll review the request and send a notification to your doctor. Once we receive authorization from your doctor, a saliva collection kit will be sent directly to you. Follow the instructions on your kit and send your sample back in the remailer provided. Use your online account to keep updated on the status of your sample as it processes. 
• What are your business hours?
  Prenatal Support  Our Prenatal Support Team is available from Monday through Friday between 5:00am and 5:00pm PT through the following contact channels:  

  • For phone, please contact us at (888) 268-6795  
  • For email, please contact us at [email protected] 

  myRisk Support  Our myRisk support team is available from Monday through Friday between 5:00am and 5:00pm PT through the following contact channels:  

  • For phone, please contact us at (800) 469-7423 
  • For email, please contact us at [email protected] 

  When contacting us by phone or email please be prepared to verify your patient identity. We take patient privacy seriously and have a duty to uphold our policies to HIPAA law. In the interest of serving you accurately and expeditiously having your full name, date of birth, name of ordering provider and ordering clinic and whenever possible the barcode and/or invoice number(s) associated with your orders handy is much appreciated. 
• My privacy is a top priority, what are Myriad Women’s Health privacy practices?
  We take your privacy seriously. Please visit Myriad Women’s Health’s policies page for more information on Myriad Women’s Health’s security and privacy policies. If you have questions regarding our privacy policies, please contact our Privacy Department at 800-469-7423. 
• How quickly do I need to send samples for the Foresight^® Carrier Screen and Prequel^® Prenatal Screen?
  Myriad Women's Health Sample Requirements  All specimens should be labeled with at least two patient identifiers (name, date of birth or Myriad Women's Health barcode), and the collection date. Each sample should be placed in its own kit along with corresponding paperwork. Multiple kits going to Myriad Women's Health may be packed in one FedEx envelope.  

  • All samples require a signed requisition (paper or electronic) from the patient’s healthcare provider before any screens can be processed or results can be issued.  
  • All collection tubes must not be expired at time of sample collection. 

  Myriad ForesightTM Carrier Screen		Myriad Prequel®  Prenatal Screen (NIPS)
  	Blood Samples	Saliva Samples	Blood Samples
  Sample Container	One 4mL EDTA tube (provided in kit)	One Oragene™tube (provided in kit)	One 10mL Streck tub (provided in kit)
  Quantity Required	1 mL minimum	1 mL of saliva + 1 mL of buffer per Oragene™ kit (OGD-510)      Patients should fill the saliva collection device to the marked fill line, not including bubbles.	7mL minimum
  Storage & Stability	Store at room temperature for up to 48 hours, or up to 2 weeks refrigerated.	Store at room temperature for up to one year.	Sample should be sent right away.  Do not refrigerate. Stable up to 7 days at room temperature post collection.
  Shipping Instructions	Ship all samples in provided kits with 2-day FedEx envelope.	Ship all samples in provided kits with 2-day FedEx envelope.	Ship all samples in provided kits with 1-day FedEx envelope.
  Special Instructions		Instructions for saliva collection should be followed closely.      Patient should not eat, drink, smoke, chew gum or kiss for at least 30 minutes prior to giving a sample.  Remember to close the lid to add the buffer to the tube before changing the cap.	Gestational age is required on the tube. Dating method and pregnancy type (singleton or twin) are both required on requisition.